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monitoring_and_preventive_maintenance:incident_management [2017/12/21 14:06] 127.0.0.1 external edit |
monitoring_and_preventive_maintenance:incident_management [2021/11/21 17:18] (current) |
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====== Incident Management ====== | ====== Incident Management ====== | ||
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- | **proVconnect** refers to a consolidated view of related alerts as an **Incident**. | + | **Xcalibur W** refers to a consolidated view of related alerts as an **Incident**. |
An **Incident** is an event that starts with the //first Alert received// from a device. It defines the start date. The Incident **stays open** until no other alerts are received after the **defined timeframe**, and counts the **number of alerts** that occurred while open. | An **Incident** is an event that starts with the //first Alert received// from a device. It defines the start date. The Incident **stays open** until no other alerts are received after the **defined timeframe**, and counts the **number of alerts** that occurred while open. |