Specialized devices today are built with specific form factor, attached devices and various software environments. These systems are widely spread, often only tenuously attached and business critical.
In the Retail space, with the traditional shops competing toe to toe against Online Business: efficiency in every part of the business is paramount to the bottom line.
Anticipate failures, reduce downtimes, lower your maintenance costs - CHIPPC’s Xcalibur W enables you to meet these challenges by providing a unique Monitoring and Preventive Maintenance system for your specialized devices.
Xcalibur W features a powerful and flexible monitoring engine - based on rules and triggers executed on client devices. Rules generate alerts that are sent to the Management Server whenever a specific event occurs on the client device. The system administrator is thereby automatically informed of any malfunctions on the remote equipment.
When an alert is received by the server, an incident is logged into the system with details such as the date and time of the incident. Xcalibur W can execute Preventing Tasks when alerts are received, eliminating the need to perform manual interventions.
From the Device List view, administrators can see a counter of raised incidents.
Incidents are color-coded to indicate severity:
Below are some scenarios provided as example purpose.